Returns

All returns must be unworn, unwashed, unaltered, and with all original tags attached. We reserve the right to refuse any return that does not meet these criteria.

We accept returns within 30 days from the delivery date. Sale items marked as final sale are not eligible for return.

To initiate a return, please visit our Returns Center and follow the prompts. We will email you a prepaid return label once your return is approved. Please note: return shipping fees are non-refundable.

Once we receive your return, please allow 5-7 business days for your refund to be processed. Your refund will be applied to your original payment method.

Exchanges are subject to availability. Please initiate a return for the item you no longer need and place a new order for the item you would like.

Please contact our CX team at pack@detturtlemart.work for damaged or defective items. We are happy to send a replacement at no charge.

Items marked as final sale cannot be returned or exchanged. Please carefully review product details before purchasing final sale items.